Outsource Compare | Independent Evaluations, Analysis and Insight of Outsourcing Enterprises

Hudson Software, http://www.hudsonsoft.com/, Hudson is a smaller operation with has a reputation of providing cost-effective and very high quality technical support outsourcing.

DATAART, http://www.dataart.com/, DataArt is a long-time provider of high-end software outsourcing services for SMEs, specializing in enterprise application development, system integration and business automation tools, with industry-specific software expertise in financial, telecom and media sectors. Headquartered in New York City, DataArt runs R&D centers in St. Petersburg and Voronezh (Russia), in Kharkov and Kherson (Ukraine) and maintains offices throughout the U.S. and in London, UK.

According a Soft Letter Technical Support Salary Survey, the median salary for the least skilled technical support technician is approximately $32,300. However, technicians at this level require significant management, mentoring, training and superivision. Also, this technician's daily operating activities will require a higher level resource to brain storm resolutions and escalate unresolved issues. When considering the total costs beared in a typical technical support operation, outsourcing this function is generally quite cost-effective.